We ask clients to give us a minimum of 7 working days' notice of cancellation for full refund, or rescheduling for another class. Less than 7 working days' notice is non transferable and non refundable. Please note that we cannot be held responsible for travel changes and/or delays - please direct those to the appropriate party responsible.
When you purchase a cooking class, you are purchasing an experience on a specific date and time, and very much like tickets to the theater, a non-showing or a late cancellation is non-refundable. Please keep in mind that we rely on confirmed class bookings for making sure that we have the right chef in place, as well as ensuring that we have fresh ingredients for each participant attending. As such, when someone cancels at the last minute, unlike a restaurant, we are not likely to fill their space. We understand there are occasions when medical emergencies, which make it difficult to notify us in within our cancellation policy. We certainly do try to make exceptions in this case, and simply ask for medical certification.